Patients’ Views on Service Quality in Selected Iranian Hospitals: An Importance-Performance Analysis
نویسندگان
چکیده
منابع مشابه
Service quality of private hospitals: The Iranian Patients' perspective
BACKGROUND Highly competitive market in the private hospital industry has caused increasing pressure on them to provide services with higher quality. The aim of this study was to determine the different dimensions of the service quality in the private hospitals of Iran and evaluating the service quality from the patients' perspective. METHODS A cross-sectional study was conducted between Octo...
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Background: This study aimed to explore service quality in Iranian hospitals by a systematic review and meta-analysis of the existing literature. Methods: The literature search in the international (PubMed, Scopus, and the ISI) and Iranian (SID, Iranmedex, and Magiran) scientific databases was conducted to identify studies (published in English and Persian) used the service qualit...
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Since the introduction of Islamic bank, the intense competition in the banking industry has been increased exponentially. Islamic banks are not only competing among other Islamic banks providers but also with conventional banks which have offered Islamic windows as an alternative to their customers. As many banks started to offer Islamic banking services/products to the customers, one of the im...
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This study intends to empirically explore the customer’s perceived ranking of the importance of a range of on-line services, and their perceptions of the retailers’ performance in delivering these services. An online questionnaire survey has been conducted to gather the data from respondents. The data was analysed using Importance-Performance Analysis (IPA). The findings suggest areas of e-serv...
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ژورنال
عنوان ژورنال: Shiraz E-Medical Journal
سال: 2020
ISSN: 1735-1391
DOI: 10.5812/semj.97938